The Shipping Process
We ship domestic orders with ThailandPost. International orders are shipped with DHL.
All shipping costs TO YOU are included in your purchase price. This includes the shipment of an "easy to use" collection kit that will allow you safely mail us a small amount of cremains, as well as the shipment of your finished CremainGem keepsakes. Buyers are responsible for any customs charges.
It is your responsibility to ship the completed collection kit back to our lab at your expense. Included in your collection kit is a pre-addressed mailer so that you can easily return completed collection kit to our lab. Please retain all tracking information for your return shipment until you have received confirmation that your package has been received at our lab.
Turn Around Time
At MindMani we focus on creativity and attention to details as well as our sympathetic and efficient service. Our Processes are meticulously precise and can be traced back in every step.
Once we receive your completed collection kit, it is typically a 3 - 6 weeks turnaround time until your CremainGem will be actualized and then shipped out to you. Actual turnaround time depends on our order queue at the time we receive your completed collection kit. Any unused cremains will always be returned to you with your finished keepsake.
Return & Refund
Due to the extreme custom nature of CremainGem keepsakes, no returns or refunds shall be accepted once CremainGem has created your order.